What materials are Shantety bags and wallets made from?

All Shantety products are made from genuine cowhide leather — real animal leather, not synthetic or PU material. Each piece is handcrafted for durability, natural texture, and a long lifespan.

Are your leather products handmade?

Yes. All our bags, wallets, and accessories are handcrafted by skilled artisans. Slight natural variations may exist between pieces, which is a mark of authentic handmade leather goods.

Do your products come with a warranty?

Yes, all Shantety products come with a quality guarantee. If you receive a defective item, contact us within 7 days at info@shantety.com and we will resolve it.

Can I get a customized or personalized leather item?

Yes, Shantety offers customization for wholesale orders, corporate gifts, and promotional items. Contact us at info@shantety.com or call +971 52 162 7746 to discuss your requirements.

What payment methods do you accept?

We accept major credit and debit cards, as well as other payment methods available at checkout including Paymob.

Can I modify or cancel my order after placing it?

You can cancel or modify your order before it has been shipped. Contact us immediately at info@shantety.com or +971 52 162 7746. Once shipped, the order cannot be cancelled.

Do you offer free shipping?

Yes, we offer free shipping on all orders over AED 95.

Do you ship internationally?

Yes, we ship internationally. For international orders and shipping rates, please contact us at info@shantety.com or call +971 52 162 7746.

How do I return an item?

Contact us at info@shantety.com within 7 days of receiving your order to initiate a return. Ship the item back to us at Dubai Silicon Oasis, Dubai, UAE. Return shipping costs are the customer's responsibility.

When will I receive my refund?

Once we receive and inspect your returned item, we will notify you of approval or rejection. Approved refunds are processed promptly and we will contact you to arrange the refund.

Can I exchange an item?

Yes, exchanges are available within 7 days of purchase, subject to stock availability. Contact us at info@shantety.com to arrange.

Where is Shantety located?

Shantety is based in Dubai Silicon Oasis, Dubai, UAE. We are an online store serving customers across the UAE and internationally.

Does Shantety supply corporate gifts or bulk orders?

Yes. We cater to corporate gifting, bulk wholesale orders, and promotional items with customization options. Contact us at info@shantety.com for pricing and details.