Question 1

What materials are Shantety bags and wallets made from?

Accepted Answer

All Shantety products are made from genuine cowhide leather — real animal leather, not synthetic or PU material. Each piece is handcrafted for durability, natural texture, and a long lifespan.

Question 2

Are your leather products handmade?

Accepted Answer

Yes. All our bags, wallets, and accessories are handcrafted by skilled artisans. Slight natural variations may exist between pieces, which is a mark of authentic handmade leather goods.

Question 3

Do your products come with a warranty?

Accepted Answer

Yes, all Shantety products come with a quality guarantee. If you receive a defective item, contact us within 7 days at info@shantety.com and we will resolve it.

Question 4

Can I get a customized or personalized leather item?

Accepted Answer

Yes, Shantety offers customization for wholesale orders, corporate gifts, and promotional items. Contact us at info@shantety.com or call +971 52 162 7746 to discuss your requirements.

Question 5

How do I place an order?

Accepted Answer

Browse our shop at shantety.com/shop, select your item, choose any available options, and click Add to Cart. Proceed to checkout to complete your order securely.

Question 6

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, as well as other payment methods available at checkout including Paymob.

Question 7

Can I modify or cancel my order after placing it?

Accepted Answer

You can cancel or modify your order before it has been shipped. Contact us immediately at info@shantety.com or +971 52 162 7746. Once shipped, the order cannot be cancelled.

Question 8

Do you deliver across the UAE?

Accepted Answer

Yes, we deliver to all emirates across the UAE including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Question 9

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping on all orders over AED 95.

Question 10

How long does delivery take in the UAE?

Accepted Answer

Standard delivery within the UAE typically takes 2–5 business days. The estimated delivery date is shown at checkout when you place your order.

Question 11

Do you ship internationally?

Accepted Answer

Yes, we ship internationally. For international orders and shipping rates, please contact us at info@shantety.com or call +971 52 162 7746.

Question 12

What is your return policy?

Accepted Answer

We accept returns within 7 days of purchase. Items must be unused, in original condition, and with original tags attached. Return shipping costs are the customer's responsibility.

Question 13

How do I return an item?

Accepted Answer

Contact us at info@shantety.com within 7 days of receiving your order to initiate a return. Ship the item back to us at Dubai Silicon Oasis, Dubai, UAE. Return shipping costs are the customer's responsibility.

Question 14

When will I receive my refund?

Accepted Answer

Once we receive and inspect your returned item, we will notify you of approval or rejection. Approved refunds are processed promptly and we will contact you to arrange the refund.

Question 15

Can I exchange an item?

Accepted Answer

Yes, exchanges are available within 7 days of purchase, subject to stock availability. Contact us at info@shantety.com to arrange.

Question 16

Where is Shantety located?

Accepted Answer

Shantety is based in Dubai Silicon Oasis, Dubai, UAE. We are an online store serving customers across the UAE and internationally.

Question 17

How can I contact Shantety?

Accepted Answer

You can reach us by phone at +971 52 162 7746, by email at info@shantety.com, or through our contact page at shantety.com/contact.

Question 18

Does Shantety supply corporate gifts or bulk orders?

Accepted Answer

Yes. We cater to corporate gifting, bulk wholesale orders, and promotional items with customization options. Contact us at info@shantety.com for pricing and details.

Question 19

Where can I follow Shantety on social media?

Accepted Answer

Follow us on Instagram at @shantety_uae and on Facebook at facebook.com/shantety for new arrivals and offers.

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